Frequently Asked Questions
Where are your products made?
All of our supplements are made in the USA in a certified facility and are independently lab-tested to ensure purity, safety, and quality in every batch.
What happens if my product arrives damaged?
If your product arrives damaged, we’ll make it right. Simply contact us through our website or email us at support@balancebuff.com, and we will issue you a full refund or replacement.
How can I place an order?
Simply add your desired items to the cart and complete checkout through our website. All orders must be placed online—phone orders are not currently supported.
What payment methods do you accept?
We offer a secure and convenient checkout experience with multiple payment options, including:
- Credit & debit cards
- PayPal
- Apple Pay
- Google Pay
- Amazon Pay
- Klarna
- AfterPay
- Shop Pay Installments
- Klarna, AfterPay, and Shop Pay Installments allow you to split your purchase into 4 easy, interest-free payments—so you can shop now and pay over time.
Do I have to pay sales tax?
Sales tax is only applied to orders shipped to Nevada and Georgia. The exact tax amount is automatically calculated at checkout based on your shipping address.
What is your refund policy?
You can request a refund within 30 days of your purchase. To start the process, please contact us through our website or email us at support@balancebuff.com.
How long does it take to get my refund?
We process all returns/exchanges immediately upon receipt. Refunds are processed back to the original payment method used to purchase the order.